The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

myroslava41 Author

Level 1

4 points

I lost my photo

after my phone was updated, all photos from 2023 disappeared

Posted on Aug 20, 2023 12:27 PM

Top-ranking reply

Sheree_P

Community Specialist

Posted on Aug 21, 2023 1:32 PM

Hey myroslava41,

This article addresses issues with missing photos and may help you with locating/recovering yours: If you're missing photos or videos in the Photos app.

Were photos being synced to iCloud before updating? If so, make sure iCloud Photos is enabled in Settings > [your name] > iCloud > Photos.

If you're still not seeing them, make sure they are in iCloud by going to this website: iCloud. Once there, sign in with your Apple ID and password. If they photos are in iCloud, this article may help with syncing them to the iPhone: If your iCloud Photos aren't syncing to your device.

If the photos were not syncing to iCloud, and you have a current backup, you may be after to restore the photos by restoring that backup. Keep in mind, any information on the iPhone will be replaced with the information that was on the device at the time of the backup. For more information on restoring a backup, check out this article: Restore your iPhone, iPad, or iPod touch from a backup.

Hope this helps. Take care.

View in context

I lost my photo

Similar questions