Phone keep randomly going to SOS.

iPhone 12 keeps going to SOS randomly.

iPad Air, iOS 12

Posted on Aug 20, 2023 3:03 PM

Reply
1 reply

Aug 21, 2023 1:59 PM in response to MurrCom

Thanks for reaching out MurrCom,


It sounds like you might be seeing SOS in your iPhone status bar. We can help.


A great place to start is with these steps If you see No Service, Searching, or SOS on your iPhone or iPad:


Check your coverage area
* Make sure that you're in an area with cellular network coverage.
* Turn cellular data off and then back on again. Go to Settings, then tap Cellular or Mobile Data. If you're using an iPad, you might see Settings > Cellular Data.
* If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.
Top part of an iPhone screen showing cellular settings


Restart your iPhone or iPad

Restart your device. If you're not sure how to do this, follow these steps to restart your iPhone or restart your iPad.


Check for a Carrier Settings update

To manually check for and install a carrier settings update:
1. Make sure that your device is connected to a Wi-Fi or cellular network.
2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.
If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.


Turn your cellular line off and back on

Go to Settings > Cellular and check to see if your cellular line is turned on. If your cellular line is off, turn it back on. Then check to see if you have service.
If you don't see your cellular line in Settings > Cellular, you should set up an eSIM or insert a physical SIM card. If you're using a physical SIM card, remove the SIM card and put it back in.
If your SIM card is damaged, doesn't fit in the SIM tray, or you transferred your physical SIM card from another device, ask your carrier for a new SIM card. 
Learn more about removing your iPhone SIM card or iPad SIM card.


Reset your Network Settings

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


Some additional steps you can try are listed in the above article if these ones don't resolve the issue.


Hope that helps.


Take care.

Phone keep randomly going to SOS.

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