IPhone 11 Pro Touch Screen and volume buttons not working

This morning my iphone touch screen suddenly stopped working, I can turn it on and off but that's about it. I can't force reset it either because the volume buttons don't work. I can't use Siri because I can't unlock it, I can't use Face ID either since I shut the phone down. I've tried to connect it to my pc to back it up but I can't since it says that I need to unlock the phone to use accessories. I can receive calls and messages but I obviously can't answer. I'm not very willing to erase it either since I haven't backed it up in a while. My protective screen, phone case, and all accessories have been removed. I don't really care much about fixing the volume buttons since those haven't been working for a while and I've just been using Assistive Touch, just that I can't use them to restart the phone.

Posted on Aug 21, 2023 12:48 PM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IPhone 11 Pro Touch Screen and volume buttons not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.