The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

shuman20 Author

Level 1

4 points

billing card close

I closed my credit card several days ago, but when I do an in-app purchase, it succeeds charged from that card and sends me the purchase emails, how can I do for this problem?

iPhone 11, iOS 16

Posted on Aug 21, 2023 3:47 PM

Top-ranking reply

JessS19

Community Specialist

Posted on Aug 22, 2023 10:59 AM

Greetings shuman20,

If you cancelled your card, you'll need to remove it from your Apple ID using these steps:

"Open the Settings app.
Tap your name.
Tap Payment & Shipping.
Tap Edit, tap the red Delete button, then tap Remove." Remove a payment method from your Apple ID

Then you can request a refund using the steps found here: Request a refund for apps or content that you bought from Apple

We hope this helps!

Sincerely.

View in context

billing card close

Similar questions