The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
We aren’t able to turn her phone number back on so no way to recover or change password.
Not sure what else to do AT&T couldn’t help me nor the Apple Store
[Re-Titled by Moderator]
iPhone 14 Pro
Goggle these words, then the link pops up as the first post:
Our granddaughter died and we (or her mother) need to open her iPhone. I tried opening the article you linked to, but I only get "page not found". Despite the fact that you only posted it a week ago and Apple recommended your post?!?!
Would you please check your link?
Thank you
My mother passed away and we don’t know her iCloud password
