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Unable to sign-in to Settings>General>VPN & Device Management > Sign-in work or school account

I'm Smartphone admin and i wanted to setup BYOD device remote management enrollment using "Sign-in with work or school account". However, when i try this with my personal apple ID, error shows "Sign-in Failed. Your Apple ID does not support the expected services on this device. Contact your administrator to sign-in."


Other way around, tried using my company Apple ID (Which is my company email address enabled) and getting different error while sign-in. Error shows "Sign in failed. The account being signed-in to already exists and cannot be used again."


Need guidance to proceed on this query.

iPhone 8 Plus

Posted on Aug 23, 2023 5:01 AM

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Question marked as Top-ranking reply

Posted on Aug 24, 2023 12:17 PM

You'll need to reach out to your MDM vendor for instructions on setting this up. This is account driven user enrollment. There are settings within the MDM that will enable it. It will only work with Managed Apple IDs. I strongly recommend federating with Azure or Google before doing this (hopefully they'll enable Okta at some point).

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Question marked as Top-ranking reply

Aug 24, 2023 12:17 PM in response to prathap112

You'll need to reach out to your MDM vendor for instructions on setting this up. This is account driven user enrollment. There are settings within the MDM that will enable it. It will only work with Managed Apple IDs. I strongly recommend federating with Azure or Google before doing this (hopefully they'll enable Okta at some point).

Unable to sign-in to Settings>General>VPN & Device Management > Sign-in work or school account

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