My apple phone will not connect to my Window 10 PC, not even to charge

fishnfun1 wrote:

My apple phone will not connect to my Window 10 PC with the supplied cable that came with the phone. It did at one time awhile ago. It will not charge and the photo app on the computer will not connect. What can I do to fix this problem. This is my only computer to try to connect. Could be a bad port on the phone but probably not and it is clean of debris. If I try to reset the phone (don't want to do this) will I loose all my personal information on it?

Thanks

To rule out the cable, does it charge when you plug it into a power outlet, if it does then maybe update the drivers for your windows pc.

fishnfun1 wrote:

I have tried 2 cables, one is new and works with my ipod. The widows drivers may be a problem, there has been many auto updates done since the last time the phone was connecting to the computer.

IF you have a dell computer - run dell command center or download dell support assist.