Dealing with Kernel Panic on MacBook Pro

My MacBook Pro has been getting kernel panics for months when I'm not on safe mode. Any feedback would be appreciated.


Thanks


MacBook Pro 13″, macOS 13.5

Posted on Aug 23, 2023 8:13 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 23, 2023 5:03 PM

TheReaLIsaiah wrote:

<Kernel panic on MacBook Pro.log>
My MacBook Pro has been getting kernel panics for months when I'm not on safe mode. Any feedback would be appreciated.

Thanks



What I see—Antivirus software: Apple and Symantec


<SymantecEndpointSecurity>

<Norton 360.app>


Uninstall any and all third party Antivirus, Cleaners, Optimizers, VPN, speeder uppers....

all known to cause issue on the macOS.


Look for an official uninstaller. If you removed the app but did not use the official in-app uninstaller to get to all the dregs— I suspect you have to reinstall to officially uninstall.


if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates/uninstaller


Contact a third-party vendor - Apple Support

Contact a third-party vendor - Apple Support



To the point—

Third party AntiVirus is not recommended— it typically does nothing but add issues to the macOS and competes directly with Apple’s own built in security:


macOS - Security - Apple macOS - Security - Apple

Apple Platform Security - Apple Apple Platform Security - Apple Support



2 replies
Question marked as Top-ranking reply

Aug 23, 2023 5:03 PM in response to TheReaLIsaiah

TheReaLIsaiah wrote:

<Kernel panic on MacBook Pro.log>
My MacBook Pro has been getting kernel panics for months when I'm not on safe mode. Any feedback would be appreciated.

Thanks



What I see—Antivirus software: Apple and Symantec


<SymantecEndpointSecurity>

<Norton 360.app>


Uninstall any and all third party Antivirus, Cleaners, Optimizers, VPN, speeder uppers....

all known to cause issue on the macOS.


Look for an official uninstaller. If you removed the app but did not use the official in-app uninstaller to get to all the dregs— I suspect you have to reinstall to officially uninstall.


if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates/uninstaller


Contact a third-party vendor - Apple Support

Contact a third-party vendor - Apple Support



To the point—

Third party AntiVirus is not recommended— it typically does nothing but add issues to the macOS and competes directly with Apple’s own built in security:


macOS - Security - Apple macOS - Security - Apple

Apple Platform Security - Apple Apple Platform Security - Apple Support



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Dealing with Kernel Panic on MacBook Pro

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