My Face ID is disabled

My Face ID is not working please help me out

Posted on Aug 23, 2023 12:27 PM

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11 replies

Aug 23, 2023 12:29 PM in response to Pelumhi115

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple



My Face ID is disabled

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