Truist App freezes

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Level 1

4 points

Truist App freezes

The Truist Mobile banking app is freezing a few screens in. Locks up the app and minimizes it. When I reopen it, it is still frozen on the last screen it made it to.

IPhone 11 Pro

iOS 16.6

Truist 2.6.0

iPhone 11 Pro Max

Posted on Aug 24, 2023 8:34 AM

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Answer 1

Top-ranking reply

C2_BusDriver Author

Level 1

4 points

Aug 26, 2023 8:39 AM in response to drake211

Had to reset the phone using the reset function. Working fine now.

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Answer 2

C2_BusDriver Author

Level 1

4 points

Aug 25, 2023 8:39 AM in response to drake211

restarting doesn't help

deleting and restoring app doesn't help

clearing safari cache doesn't help

Apple says contact Truist

Truist says contact apple

no one has any reports of this problem, which started after the app update i week ago.

i suspect i have a corrupt updat, but cannot figure out how to fix it

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Answer 3

drake211

Level 5

5,965 points

Aug 24, 2023 10:53 AM in response to C2_BusDriver

Hello,

Try restarting your iPhone, if this does not work you may want to reach out to Truist directly as it may be an issue with their app itself.

Thanks for reaching out!

-Drake

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Truist App freezes

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