Phone says my unlock passcode is wrong

Hi! I used to get this problem before, and I get rid of it now.

Here is some tips:

1. Restart iPhone, and try again.
2. You can also try to change the lock screen passcode. Go to Settings and Face ID&Passcode, and change the passcode. Then try again to change Apple ID password.
3. You can change Apple ID password on iCloud.com, this may be successfull to change password: Change your Apple ID password - Apple Support
4. Other may help: Phone says my unlock passcode is wrong

I spoke with Apple support and they had me reset my AppleID password using a web link instead of my phone: https://iforgot.apple.com/password/verify/appleid

Then I was able to use this new password to access the update my payment method section on my phone.

It's annoying to have to update my password, but at least it works. I didn't have to make any changes to my passcode.

Hope this helps!

Hi rebuilding,

We appreciate you reaching out to us.

We’d like to gather additional details that may help us be in a better position to assist you.

For accuracy, is the process asking for your passcode or a verification code?

Are you using the steps below to change your password?

1. "Tap Settings > your name > Password & Security.
2. Tap Change Password.
3. Enter your current password or device passcode, then enter a new password and confirm the new password. Forgot your password?
4. Tap Change or Change Password."

If you haven't we recommend that you try to change your password on the web.

1. "Sign in to appleid.apple.com.
2. In the Sign-In and Security section, select Password.
3. Enter your current password, then enter a new password and confirm the new password. Forgot your password? 
4. Select Change Password."

You can use the article below as a reference.

Change your Apple ID password - Apple Support

Take care!

Had same password forget issue after I redid my face ID. The solution that worked for me is going to settings -- iCloud-- sign in and security and changing the password from there. Then the same old iPhone passcode for verification worked that wasn't working on App store. After changing new iCloud password, go back to app store to download and type in password, voila! Hope it helps

I think i found the solution:)) i had the same situation with the passcode being “incorrect” but i went on apple support and i selected change password for apple ID and used the passcode and it worked there first try for some reason! hopefully it works~10/18/2024

Hi - I was able to fix this by going into Settings > myname > iCloud > Photos > Sync

I turned off Sync, and then turned it back on, and I was able to use my passcode again.

Have you tried restarting it?

Having the idebtical issue. Passscode needed to change password and apple insists my paccode is correct. I can **** the phone down then restart and unlock with passcode then attempt to change password and receive verification error as apppevindists passcode is wrong?! Then aborts password reset and I’m completely stuck! I even changed the Passcose and tried the newly reset passcode number apple says “incorrect verification failed forgot passcode? (No man uiu have! Frustrated beyond measure. Seems like the initial password was probably correct as well. I can be positive but of. The passcode I know I am entering a correct passcode quick is repeatedly being rejected by verification fir password change.

running iOS 17.02 installing new update to see what f this is a perhaps a bug (gotta be) maybe update will correct!

It's also not working for me. I keep following the instructions and says that my iphone passcode is incorrect. Double checked to see if i was tripping closed my phone and then tested out the passcode i was entering and it works. This is definitely a glitch apple needs to fix. Can't believe it's two months and this is still a problem

SAME ISSUE it already asked for a verification code and then asked for my iPhone unlock password, which was correct - I use it every day… but still locked and unlocked my phone to be sure, THEN changed it to a new one. Still cannot log in to my account. I could here with my saved password, so this is really just extremely confusing.

I’m having the same issue. There is an app we use for my daughter’s softball team. The app isn’t the best and updating properly so each season we have to delete it, and then redownload it.

So I went through that process, tried to download it from the cloud. It said my payment needed updated. Everything was correct … so I just removed my card and added it back, it still wouldn’t let me do it. It says my password (that I used for something else the same day was wrong ) then to change it… it’s asking for the unlock number… I put it in and it says it’s wrong and I know without a shadow of a doubt that it’s right …

it still won’t let me download the app.

I buy a $25 iTunes card and put it on there … (the app is free) but my Apple Music isn’t … but yet nothing is coming off of that either.

im trying to change my password it’s saying all my info im giving them is wrong when its right in front of me … I am getting frustrated ! It has been 8 days of me trying to get this resolved … what the heck is going on Apple ???

Same issue. Also asked my code for an iPad and other devices, I def entered correct code, but AppStore says it’s wrong…👀 I even locked and unlocked my phone and iPad with codes I entered and they are correct. I’m being gaslighted by Apple lol

I have this too, now. It says it was having some issues with cloud synching then wanted my password and pin number. It rejects my pin number, even though it's correct and I used it to get into my phone. Very very frustrating. Nervous about trying a reboot in case it fails again and I am locked out. (About to travel and that would be a disaster.)

I decided to erase my phone today because my storage is full and after erasing the phone I sign in my Apple ID and it I decided to change my passcode and after that once I put the new passcode it keep saying wrong passcode and I try to reset the phone but not working and my phone is unavailable for 3 hours, what can i do to get my phone running again