Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

So what can you recommend me to do if my Face ID isn’t working

Hello my Face ID has been damaged by water it’s no longer working but I don’t know what to do so that it can work again

Posted on Aug 25, 2023 1:23 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 25, 2023 1:28 AM

If you're sure that nothing (case/cover, screen protector, dirt) interferes with your front camera (remove any obstacles, if present), see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro


If the issue persists, after performing all the steps provided in the above support articles, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region. After checking it out, they'll give you all the available options.


Regards

Giulio


1 reply
Question marked as Top-ranking reply

Aug 25, 2023 1:28 AM in response to Huncho30

If you're sure that nothing (case/cover, screen protector, dirt) interferes with your front camera (remove any obstacles, if present), see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro


If the issue persists, after performing all the steps provided in the above support articles, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region. After checking it out, they'll give you all the available options.


Regards

Giulio


So what can you recommend me to do if my Face ID isn’t working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.