AirPods not connecting

AirPods not connecting to my iphone


Posted on Aug 25, 2023 3:15 PM

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Question marked as Top-ranking reply

Posted on Aug 26, 2023 12:31 PM

Hello Ynesbitt,


Thanks for using Apple Support Communities, it's great to have you here.


We see that your AirPods aren't connecting to your iPhone and we have some really great information that we think will help you get this resolved, which you can find here: If your AirPods won't connect - Apple Support


This is the section we'd recommend working from:


If you can't connect to your iPhone, iPad, or iPod touch

1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8. Test your AirPods. If you still can't connect, reset your AirPods.


We hope that this information gets everything working again.


Many thanks!

1 reply
Question marked as Top-ranking reply

Aug 26, 2023 12:31 PM in response to Ynesbitt

Hello Ynesbitt,


Thanks for using Apple Support Communities, it's great to have you here.


We see that your AirPods aren't connecting to your iPhone and we have some really great information that we think will help you get this resolved, which you can find here: If your AirPods won't connect - Apple Support


This is the section we'd recommend working from:


If you can't connect to your iPhone, iPad, or iPod touch

1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8. Test your AirPods. If you still can't connect, reset your AirPods.


We hope that this information gets everything working again.


Many thanks!

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AirPods not connecting

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