Apple TV "sorry there was a problem with Apple Music"

I just got off the phone with support and it all came down to "that's not what it was designed to do. I don't know why you were able to but you can't anymore."

As a disabled person with limited mobility, using the voice activated Siri to start a playlist, shuffle it, etc. is extremely beneficial and I used it quite frequently. I used my phone to do that all the time and I have my phone with me all the time. Instead, they tell me I need to use the Apple TV remote, which defeats the purpose of having a remote function on the Apple phone. I do not take the Apple TV remote with me from room to room while I do have my phone with me. If that is not what it was designed to do, but was working, why did you change it? Make it more accessible!