Cannot sample new tracks in iTunes Store

Start here, check the following Apple articles:

Check the status of your network on Mac

Check the status of your network on Mac - Apple Support

You need to have a good Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

Turn Off VPN, see -> Change VPN settings on Mac

Change VPN settings on Mac – Apple Support (UK)

Make sure you don't have a firewall enabled: Change Firewall settings on Mac – Apple Support (UK)

If your Mac isn't connecting to the internet over Wi-Fi

If your Mac isn't connecting to the internet over Wi-Fi - Apple Support

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.

I have exactly the same issue with the new Birdy album. I have purchased the 1st track and it downloads and plays perfectly but even in your library when clicking "show complete album" it`s the same issue. Funny how it doesn't prevent them taking your money.

itunes store issue - I can not sample songs (before purchase) that came out after July 2023. I'm on a new macbook pro - Ventura / Version 13.0. It lets me purchase but not sample. I keep seeing this issue on forums so it's definitely a problem with iTunes Store. They need to fix this. ASAP. I would buy more music if I could sample the newer songs.

I have this problem too. Tried to sample the tracks on the now Birdy album Portraits but they do not play. Her older songs do but the new ones.

My connection is fine so no problems with my end.