I need to upgrade my software macOS version 11

The Age of this computer will Govern what newer version of macOS it will Qualify to install. 

Use About this Mac from the Apple Icon on Desktop - the required Information will be there.

With the above information in-hand - follow this How to get old versions of macOS and verify what version this computer Qualifies to install.  For Best results use Safari to commence the download as Others may not work.

Safari will open a redirect and open the Apple Store where the download can commence.

Does this computer appear as Listed and qualifying for an upGrade to a newer version of macOS ? 

If Yes, suggest having at least 50 GB of Empty Space on the drive.

It will allow the Full Version ( about 12.xx GB ) to download, expand and then commence to install.

If there is Third Party Security Software installed - remove it.

It will interfere with both the download and installation process.

The below links will help identify which version of macOS  this computer may Qualify to run.

macOS Big Sur 11 hardware requirements

Make Time Machine Backup  is very useful 

Back up your data, check the application compatibility table, click here, and if your MacBook Air is a mid-2013 or newer model, then on the download link for it.

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