Beats Studio Buds won't connect to Android app

I am using an Android phone and have the Beats app. While my Beats Studio Buds can connect to my phone's Bluetooth and still play music, the earbuds will not be recognized by the app, so I cannot change the settings (like activating noise cancellation). I tried resetting the earbuds, downloading and reinstalling the app, and pairing/unpairing them, but I still cannot connect to the app. I tried the Apple Support Chat and they gave me no advice and redirected me here.