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Unable to shut iPhone off. Please submit instructions of other way to shut it off please

This is my 2nd request as to how to shut phone off.. not getting the Apple to be able to swipe

iPhone 12, iOS 16

Posted on Aug 27, 2023 1:14 PM

Reply
10 replies

Aug 27, 2023 1:38 PM in response to Monagregg

Just the normal way.


What might be normal for you might not be normal for others.


What happens if you tap.....Settings > General > Scroll down and tap Shut Down?


If still no luck......try a Forced Restart. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

or

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop.


You can find a list of authorized service shops in your area by using the link below:


Find Locations





Aug 27, 2023 1:27 PM in response to Monagregg

We don't want to waste your time asking you to do things that you have already tried before, so to get a batter understanding of things......could you please briefly list the steps that you have tried to turn off your phone?


not getting the Apple to be able to swipe


For what it's worth though.....there is no Apple to "swipe" when you do shut off the phone. The screen should look like this before you slide the power button to the right.



Unable to shut iPhone off. Please submit instructions of other way to shut it off please

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