Noise cancelling doesn't work...fake AirPods?

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Noise cancelling doesn't work...fake AirPods?

I recently bought AirPods pro (gen 1) and quickly discovered that both the active noise cancellation and transparency functions don't make any difference in environmental sound. The serial number on the box matches the serial number on the product, and it checks out as a valid serial number on Apple's check coverage website. I bought these AirPods from a third party, so I'm starting to wonder if they might just be convincing fakes. Is there any way other than verifying the serial number to have definitive proof of authenticity? If they are real, how can I get noise cancelling to work? The mesh is clean, the AirPods have been reset numerous times, the ear tip test indicates a secure fit.

AirPods Pro

Posted on Aug 27, 2023 8:55 PM

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Answer 1

Eric--F

Community Specialist

Aug 28, 2023 4:53 PM in response to ezra145

Hey there ezra145,

Thanks for reaching out to Apple Support Communities. We'll be happy to help with your AirPods. It sounds like you've done a good bit of research to start with and that your serial number comes up in the system.

To troubleshoot the issue, look over this guide: If Active Noise Cancellation isn't working as expected on your AirPods Pro - Apple Support

If you still have concerns about your AirPods, reach out to Apple Support and they'll look into this with you: Get Support

Take care.

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Answer 2

Oct 4, 2023 11:27 PM in response to ezra145

I have the exact same problem.

Please help .

My air pods pro 2nd generation, I can't get it to activate noise cancelling or transparency mode.

What should I do?

Every thing checked out , the serial number and everything.

I just brought it today .

Can I get a refund even though I brought it from a third party?

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Noise cancelling doesn't work...fake AirPods?

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