phone screen is black but the phone is on

my phone froze yesterday, the touch screen wouldn't work. then it went black and want come back on. my phone is one and I can hear it ding and ring but the screen is still black. it has a screen protector and stays in a case, so im very confused.


iPhone 13 Pro Max, iOS 16

Posted on Aug 28, 2023 4:30 AM

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Question marked as Top-ranking reply

Posted on Aug 28, 2023 4:47 AM

Hello,

If you're sure that it is charged, see this:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo (could be as long as 30 seconds) 

The timing is a little critical, you may have to try it several times. See this for more detail:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Good luck.

1 reply
Question marked as Top-ranking reply

Aug 28, 2023 4:47 AM in response to chloie51

Hello,

If you're sure that it is charged, see this:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo (could be as long as 30 seconds) 

The timing is a little critical, you may have to try it several times. See this for more detail:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Good luck.

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phone screen is black but the phone is on

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