You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mwt2010 Author

Level 1

4 points

locked out of an ipad

my mother passed away and im locked out of her ipad. dont know her login details and need a factory reset

Windows, Windows 10

Posted on Aug 28, 2023 8:40 AM

Top-ranking reply

Limnos

Level 10

418,429 points

Posted on Aug 28, 2023 8:43 AM

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support

Apple says:

"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."

View in context

locked out of an ipad

Similar questions