Returning AirPods with stained case
I recently bought a pair of AirPods third generation and have found they don’t fit my ears properly. However the case has some ink stains and is also engraved. I still have all the packaging, can I return them?
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User profile for user:
MichaelB2019
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Community Specialist
Hi Mcdys,
Thanks for coming to Apple Support Communities for help today.
You can read more about the Apple return policy here: Returns & Refunds - Shopping Help - Apple.
"Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased online from Apple:
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it."
Engraved products are only ineligible for an exchange but a return may be possible.
If you have further questions about returning your product, please reach out to the Apple Online Store: Contact - How to Contact Us - Apple.
Have a fantastic day!