Phone rings on IPad but not phone. Phone rings and does not show missed calls.

I received a refurbished IPhone 8 per insurance claim about a month ago.


I talked to TMobile and they said it is not a carrier issue. They told me to contact Apple support.

I use a TMobile booster in home due to lack of tower coverage. WiFi and booster working properly.


My previous IPhone 7 rang on phone and synced with IPad. I did not experience unanswered incoming calls not showing in missed calls.



iPhone 8, iOS 16

Posted on Aug 28, 2023 9:28 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2023 9:04 AM

Greetings EllaGraceMolly,


It appears that you're not able to receive calls on your iPhone as expected. Is that correct? if so, we'd like to provide you with a few steps that may be able to assist you:


"Update your software

  1. Check for a carrier settings update.
  2. Check for an iOS software update. Some updates might require a Wi-Fi connection.


Check your settings

If you can't make or receive calls on your iPhone, follow these steps, testing after each step.

Check your network setings

  1. Reset your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
  2. Try to make or receive calls in another location.


Check your iPhone settings

  1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
  2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off. Learn how to use Focus on your iPhone or iPad.
  3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
  4. Check Call Forwarding. Go to Settings > Phone > Call Forwarding and make sure it's off.
  5. Check Silence Unknown Callers. Go to Settings > Phone > Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through."


More details here: If you can't make or receive calls on your iPhone


If the issue persists, we suggest that you connect with Apple directly. Depending on your region, you might be able to contact them here: Get Support


Best wishes.

1 reply
Question marked as Top-ranking reply

Aug 29, 2023 9:04 AM in response to EllaGraceMolly

Greetings EllaGraceMolly,


It appears that you're not able to receive calls on your iPhone as expected. Is that correct? if so, we'd like to provide you with a few steps that may be able to assist you:


"Update your software

  1. Check for a carrier settings update.
  2. Check for an iOS software update. Some updates might require a Wi-Fi connection.


Check your settings

If you can't make or receive calls on your iPhone, follow these steps, testing after each step.

Check your network setings

  1. Reset your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
  2. Try to make or receive calls in another location.


Check your iPhone settings

  1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
  2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off. Learn how to use Focus on your iPhone or iPad.
  3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
  4. Check Call Forwarding. Go to Settings > Phone > Call Forwarding and make sure it's off.
  5. Check Silence Unknown Callers. Go to Settings > Phone > Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through."


More details here: If you can't make or receive calls on your iPhone


If the issue persists, we suggest that you connect with Apple directly. Depending on your region, you might be able to contact them here: Get Support


Best wishes.

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Phone rings on IPad but not phone. Phone rings and does not show missed calls.

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