I was trying to open excel and it wouldn't open. Here is the error that I get:
I've tried unistalling excel and installing it again and still doesn't work. I've also tried running Disk Utility on all volumes, containers and disks – all are correct –, and reinstalled macOS and still get the same error. Also used Time Machine to back up to a earlier version but still get the same error... don't know what else to try.
MacBook Pro (2017 – 2020)
Along with CleanMyMac being installed which is known to cause multiple macOS issues, you also have NordVPN and Avast Antivirus, all of which also are known to cause strange and intermittent problems.
I highly recommend you remove all of those. Go to each of their websites and follow their instructions for how to uninstall their products. Don't just drag them to the trash bin.
Along with CleanMyMac being installed which is known to cause multiple macOS issues, you also have NordVPN and Avast Antivirus, all of which also are known to cause strange and intermittent problems.
I highly recommend you remove all of those. Go to each of their websites and follow their instructions for how to uninstall their products. Don't just drag them to the trash bin.
Be careful. If you move all to the new account you may get the same issue as something may be conflicting with Excel. Run the free app Etrecheck and post here. Also be sure you do not have any anti-virus apps running.
When you installed these darned things, it was not just the applications, but also their system extensions; there are NOT removed if you simply "uninstall" by dragging the applications to the trash.
Fortunately, at least, the one from avast is not running, because it would have needed your authorization, and you did not grant it:
[Waiting for authorization] Avast Antivirus Network Extension - version 11.1.280 (AVAST Software a.s.)
Application: /Applications/Avast.app - version 11.1.280 (Not found!)
But the one from NordVPN is running.
Please post the whole report so we can give more specific advice.
Yes, I've done that and it doesn't work. But I think I might got it. I created a new user account and excel opens just fine. I guess I should migrate everything from my current user account to the new one. Do you know how to do this correctly? I have files in my icloud account and my onedrive account. Guess the onedrive is just log in and done. For the icloud account, should I sign out on my curret user and log in on the new one? Any other tips? Thanks
I run the app and this is what I got:
MAJOR ISSUES:
System Extensions:
[Running] NordVPN Threat Protection - version 1.0.51 (Nordvpn S.A.)
Application: /Applications/NordVPN.app - version 1.0.51 (Not found!)
Description: System extension is used to scan files downloaded from the internet for malware.
[Waiting for authorization] Avast Antivirus Network Extension - version 11.1.280 (AVAST Software a.s.)
Application: /Applications/Avast.app - version 11.1.280 (Not found!)
App crashes:
Diagnostics Information (past 7-30 days):
2023-09-01 14:46:19 Microsoft Excel - Crash (12 times)
Executable: /Applications/Microsoft Excel.app
Details:
libsystem_c.dylib: stack buffer overflow
2023-09-01 14:44:59 logioptionsplus_updater - Crash (2 times)
2023-08-31 21:07:47 signpost_reporter - High CPU Use
Executable: /usr/libexec/signpost_reporter
2023-08-30 20:45:00 photoanalysisd - High CPU Use (2 times)
Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd
2023-08-30 14:40:11 backupd - High CPU Use (5 times)
Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd
2023-08-30 14:18:03 suggestd - High CPU Use (2 times)
Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd
2023-08-28 18:59:03 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-08-28-185903.ips - Crash (2 times)
2023-08-28 18:30:23 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-08-28-183023.ips - Crash (2 times)
2023-08-28 18:30:06 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-08-28-183006.ips - Crash (2 times)
2023-08-28 18:29:51 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-08-28-182951.ips - Crash (2 times)
2023-08-28 18:29:20 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-08-28-182920.ips - Crash (2 times)
2023-08-28 16:11:12 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-08-28-161112.ips - Crash (2 times)
2023-08-28 16:10:45 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2023-08-28-161045.ips - Crash (2 times)
2023-08-27 22:20:28 photolibraryd - High CPU Use
Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd
2023-08-27 22:10:50 DesktopServicesHelper - High CPU Use
Executable: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Resources/DesktopServicesHelper
2023-08-27 21:53:48 fileproviderd - High CPU Use
Executable: /System/Library/Frameworks/FileProvider.framework/Support/fileproviderd
2023-08-27 20:15:57 systemmigrationd - High CPU Use
Executable: /System/Library/PrivateFrameworks/SystemMigration.framework/Versions/A/Resources/systemmigrationd
End of report
Don't know why I have NordVPN and Antivirus, as I have neither app now (I uninstalled them some time ago)
It looks like you may have installed somewhere a different version of
libsystem_c.dylib
and maybe excel is picking up this other version of the library and crashes.
Did you recently install software using something like homebrew or macports? These can at times install different versions of commonly used libraries.
See Avast article on removal:
https://support.avast.com/en-ww/article/Uninstall-Mac-Security/#mac
So many variable issues could be at hand. But have you tried a safe boot that will run diagnostics and attempt to fix problems it finds? Wouldn't hurt trying that.
Start up your Mac in safe mode - Apple Support
As suggested please post the entire Etrecheck report.
I suggest you ask in an Excel user forum.
Don't know how to unistall avast. Can't even find it. Is it an extension or something? I tried to install it again so I can uninstall it, but it wouldn't let me. It says I already have the application.
Here is the report. Maybe I am missing a library file, and that's why excel runs on a new macOS user.
And now we see that you also installed the creepy "cleanmymac"...
No I didn't. Is there a way to check that? Or to reinstall that library? Or should I transfer my files to a new macOS user?
My Excel Does NOT open
