Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Keychain fails to remember password or username

I often ask keychain to generate and save a new password. Often keychain doesn't save the password that it has generated.


Other times Keychain will not remember the username.


Why does this happen and how can I ensure keychain always saves the username and passwords I create?

Posted on Aug 28, 2023 10:12 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 28, 2023 10:53 AM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and reboot normally. Then test Keychain.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


1 reply
Question marked as Top-ranking reply

Aug 28, 2023 10:53 AM in response to nueve_leon

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and reboot normally. Then test Keychain.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Keychain fails to remember password or username

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.