You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Apple ID has been disabled from Apple Store and ITunes

All of a sudden I just got a message that my Apple ID has been disabled. I can’t purchase anything from the store nor update my app. I can’t even use the phone again. Pls I would be very grateful if this issue can be resolved because this is my first time I’m facing this issue

iPhone XR, iOS 16

Posted on Aug 28, 2023 12:14 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 28, 2023 12:15 PM

Hello,


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.


Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


You can also use the general support link at Official Apple Support but frankly it will be a lot faster and easier to just use the direct link above since spending 5 minutes poking around the general support pages will likely end up at the same place.


If it is another reason, post with more details.


3 replies
Question marked as Top-ranking reply

Aug 28, 2023 12:15 PM in response to blesskid224

Hello,


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.


Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


You can also use the general support link at Official Apple Support but frankly it will be a lot faster and easier to just use the direct link above since spending 5 minutes poking around the general support pages will likely end up at the same place.


If it is another reason, post with more details.


My Apple ID has been disabled from Apple Store and ITunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.