My payment method was failed

Now my Visa card failed in “Payment and Shipping”, when I try to unlink the card, it says that I have an active subscription, but this is not the case, I also do not have an additional card to untie the old one. I can't update my payment details and the payment is rejected, although there is money on the card

iPhone X, iOS 16

Posted on Aug 28, 2023 12:19 PM

Top-ranking reply

Raicya

Level 10

210,087 points

Posted on Aug 28, 2023 2:32 PM

Start here -> Remove a payment method from your Apple ID

Remove a payment method from your Apple ID - Apple Support

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If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.

Do you have a subscription? You can cancel iCloud+ and cancel other subscriptions from Apple. When your subscription period is over, remove your payment method.
If you're in a Family Sharing group and you use purchase sharing, the family organizer must have a payment method on file. If you're the family organizer, turn off purchase sharing, then remove the payment method.
If you have an unpaid balance, you might not be able to remove a payment method. Instead, change your payment method.
👉 If you still can't remove a payment method, contact Apple Support.

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My payment method was failed

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