My face id doesn’t work

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Level 1

4 points

My Face ID on iPhone 11 Pro doesn’t work

Im pretty sure, that everything inside the phone is working correctly,

my sisters phone is similar to mine, and her phone stops reacting to Face ID at the same time,

that’s great.

also today, my iMassage stops working.

it’s disrespectful to all your buyers to work such way.

my phone is working well, but after all your updates it stops being helpful.

Why do I need your product?

You can improve the other programms but there is no need to harm me and my phone, and all the programms, which are already set

im shocked, it’s disrespectful and mockery

iPhone 11 Pro, iOS 16

Posted on Aug 28, 2023 11:49 PM

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Answer 1

Community Specialist

Hello

Thanks for asking the Apple Support Communities for help with your iPhone and the Face ID issues.

The current iOS version is iOS 16.6, please ensure you are updated: Update your iPhone or iPad - Apple Support

If you still have issues after going through the above help articles, please set up a repair: iPhone Repair & Service - Apple Support

Please try the troubleshooting provided in this following help articles:

If you need contact Apple Support to set up a repair: Get Support

For iMessage, it's likely just a sign-in issue.

Thanks.

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