iPad Pro
It is designed so that you do this before it is too late to use the old number. Apple is confirming it is you by trying to send a code to the number that it knows is yours before it will let just anybody who may have found your account information lying around somewhere change it to a new number. If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
It is designed so that you do this before it is too late to use the old number. Apple is confirming it is you by trying to send a code to the number that it knows is yours before it will let just anybody who may have found your account information lying around somewhere change it to a new number. If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues. ➞ Contact Apple for help with Apple ID account security - Apple Support
No offence but that's ridiculous. Apple have several ways of verifying identity, including email.
I also went through 'account recovery' with TWO Apple staff yesterday, and every avenue we went down, led to Apple trying to send a verification code to my old number. Both the staff were as flabbergasted as I.
Finally, I was told to leave it overnight and a support person would call me at 8.15 this morning.
I received a text (to my new number) at 8.30am, saying they were unable to contact me - on my old number.
The issue is STILL not resolved, and I am extremely frustrated and dissatisfied with Apple support. I really do not know what to do next.
I'm sorry but the majority of people on this forum do not work for Apple and are volunteer users, people like yourself. The few who do are apparently only empowered to reply to questions like we do. If the resources we provide do not work then you really have to speak with Apple.
Limnos, I honestly do understand that, and I reached out in the hope that someone out there, beyond Apple employees (who have this far been unable to provide a solution), might be able to help me.
You are the only person who has responded, and I thank you for that.
I remain, frustrated and without a solution, but still with hope...
All the best to you, and thank you.
I appreciate your time but I think I mentioned that I have already spent time with two separate Apple Support people, a total of 2.5 hours yesterday, and my issue is still not resolved.
'thus' :(
If I change my mobile number how do I change it on my Apple ID? If I try to change it, Apple sends a verification code to my old number
