Take phone call on iPad?

Hi:


Not crucial by any means, but a "First World Problem" :)


With my old iPad (2017 iPad Pro), when I received a phone call it also came through on my iPad. Very convenient if the phone was elsewhere in the house and I was reading on the iPad.


I upgraded to a 12.9" iPad Pro (6th gen) this year and lost that functionality. The transfer of all the other data and functionality between the 2 iPads went perfectly. I've searched online and "think" I've done everything to enable this functionality but obviously something is wrong since it doesn't work anymore.


Any thoughts on restoring this capability would be most appreciated.


Thank you!!!

iPad Pro (6th generation)

Posted on Aug 29, 2023 3:17 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2023 6:21 PM

You are going to have to turn on “Calls on other devices”. You have to do this on your iPhone, go into Settings > Phone > Calls on Other Devices. Once in there, make sure you have “Allow Calls on Other Devices” turned on, and then also make sure you have the devices that you want the calls to go to as well turned on. So you’ll see all the devices available on this screen that are capable of taking the calls and you can turn them on so that when you get the calls and you’re nearby your phone, it will allow the call to go to the device as well.

3 replies
Question marked as Top-ranking reply

Aug 29, 2023 6:21 PM in response to CharPatton

You are going to have to turn on “Calls on other devices”. You have to do this on your iPhone, go into Settings > Phone > Calls on Other Devices. Once in there, make sure you have “Allow Calls on Other Devices” turned on, and then also make sure you have the devices that you want the calls to go to as well turned on. So you’ll see all the devices available on this screen that are capable of taking the calls and you can turn them on so that when you get the calls and you’re nearby your phone, it will allow the call to go to the device as well.

Aug 30, 2023 2:54 AM in response to CharPatton

An iPad, whether a Cellular model or not, is not capable of directly accessing Cellular Voice or Messaging features. An iPad with Cellular connectivity alone can only access IP-data services. An iPad is not, and can never be, a standalone substitute for an iPhone.


However, when coupled with an iPhone, the capabilities of iPad significantly broaden to include access to Cellular Voice and Messaging services of the associated iPhone - relayed to the iPad over WiFi using Apple’s Continuity features. For the most part, an iPad using Continuity is able to access Cellular calling features, of the iPhone, when both the iPad an iPhone are in close physical proximity and are connected to the same WiFi network - but this is not the end of the story.


Now, if your both your Cellular Carrier and your calling plan support WiFi Calling, your iPad can make and receive calls independently of the iPhone - even when the iPhone is switched off, elsewhere, or using a different WiFi network. Not all carriers support full WiFi calling.


The settings that you need to change/verify on your iPhone and iPad are:


On your iPhone


Settings > Mobile Data >WiFi Calling >

  • WiFi Calling on This iPhone - set to ON
  • Add WiFi Calling for Other Devices - set to ON


Settings > Mobile Data > Calls on Other Devices >

  • Allow Calls on Other Devices - set to ON
  • [Allow Calls On] - explicitly enable your new iPad from the list of devices.


On your iPad


Settings > FaceTime > Calls from iPhone > Calls from iPhone - set to ON



Additional information about Continuity and the relevant Cellular services can be found here:


Continuity

Work across all of your devices seamlessly – Apple Support


SMS/MMS Messaging

Forward SMS/MMS text messages from your iPhone to your Mac or iPad - Apple Support


WiFi Calling

Make a call with Wi-Fi Calling – Apple Support


Making and receiving calls on iPad

Make and receive phone calls on iPad - Apple Support


When correctly configured, the iPad FaceTime App provides access to Cellular Voice Calling features - whilst Messages supports SMS/MMS messaging services.


In conclusion, in conjunction with an iPhone, it is theoretically possible to configure WiFi Calling service for your iPad. After WiFi Calling is enabled and configured, your iPad can make and receive cellular calls whilst connected to a WiFi network (caveat: any associated firewall must not block WiFi Calling or VoIP services) - even in absence of the iPhone.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Take phone call on iPad?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.