You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how do i unlock an older moldel ipad that has been dialbeled that will not let me entert a pass code or enter it into the system

I have a older model I pad that i git as a gift and after the last update that it received it has self-locked itself and the passcode I had no longer works. I never put a limitation on the pass code and now it is disabled. It has been working in perfect condition. Now it does not want to connect to itunes.


iPad 2, iOS 9

Posted on Aug 29, 2023 5:16 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2023 6:48 AM

A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device. If you see a waiting period you can wait and try again to input the correct Passcode; otherwise, the iPad must be restored.


You may find this support page to be helpful:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support



iOS/iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support


5 replies
Question marked as Top-ranking reply

Aug 30, 2023 6:48 AM in response to The_unknown_legend

A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device. If you see a waiting period you can wait and try again to input the correct Passcode; otherwise, the iPad must be restored.


You may find this support page to be helpful:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support



iOS/iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support


Aug 30, 2023 10:38 PM in response to LotusPilot

I know the pass code but it will not let me enter it. It went a disabled it self. I had shut it down that night and when I went to go use it again. The screen stated iPad disabled please connect to I tunes. I connected it to itunes. The system stated because its locked it will not connect. I had literally used just 2 night before it went and did this non sense. None of the stuff on the website is any use I can't even force a hard reboot to wipe it so I can use it again.

Aug 31, 2023 3:21 AM in response to The_unknown_legend

Yes, the iPad is now disabled due to repeated entry of a Passcode that is not recognised by the iPad. As such, you must follow the appropriate process for your iPad model - as fully described in my previous reply - to restore the iPad to a working state.


Simply connecting the iPad to a Windows PC or Mac computer will not resolve the problem. You must follow the process.

Aug 31, 2023 4:11 PM in response to LotusPilot

First thing i said was it locked it self after i turned it off one night after using it. Why would my ipad disable itself after I just sucsessfully used it. All of the attachments that you put are for newer models only with newer IOS.... mine is only capable for i pad 2 IOS 9. Ipad model 2's are unable to download anything higher ios 9 due to its old tech. From the research I have done. My iPad is now locked for life and is now unusable. Your responses may be valid only to the point of newer models not older models. I thank for the info but this is getting me nowhere.

how do i unlock an older moldel ipad that has been dialbeled that will not let me entert a pass code or enter it into the system

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.