My Apple Music account says it will be cancelled next month. I want to continue. How do I correct this?

Question

Level 1

4 points

My Apple Music account says it will be cancelled next month. I want to continue. How do I correct this?

I attempted to upgrade my Apple Music Individual Plan to Family Plan (no trial offers, etc). On my Android phone, in Apple Music app under "Manage Subscription / Your Subscription" it lists "Family (Apple Music) Ends September 18 2023". Below that under the "Renewal Options" section, the second option "Family (Apple Music) Ends September 18 2023" radio button is active. When I touch this, it give me a message "We've run into a problem. This offer is currently unavailable." --- So am I set up for Renewal or Cancellation??? I do NOT want to lose my library!! (Would be so much easier if there was a human somewhere.....just saying.)

Posted on Aug 30, 2023 5:39 AM

Reply

Answer 1

Limnos

Level 10

417,865 points

Aug 30, 2023 5:44 AM in response to Bobtart

Human -->

Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support

Reply

My Apple Music account says it will be cancelled next month. I want to continue. How do I correct this?

Similar questions