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solved it! "iCloud encountered an error while trying to connect to the server" for windows 11 laptop.

Are you having trouble logging into iCloud? If you're getting the error message "iCloud encountered an error while trying to connect to the server" on your windows 11, even after trying multiple browsers, here's what you can do:


You can disable IPv6. IPv6 is a newer version of the internet protocol, but it can sometimes cause problems with iCloud. To disable IPv6, follow these steps:

  1. Open the Start menu and search for "Network Connections".
  2. Right-click on your network adapter and select "Properties".
  3. Click on the "Advanced" tab.
  4. Scroll down to the "IP Settings" section and uncheck the box next to "Internet Protocol Version 6 (TCP/IPv6)".
  5. Click on "OK" to save your changes.


Then you switch to Google Public DNS. Google Public DNS is a free and public DNS service that can sometimes be more reliable than your ISP's DNS servers. To switch to Google Public DNS, follow these steps:

  1. Open the Start menu and search for "Network Connections".
  2. Right-click on your network adapter and select "Properties".
  3. Click on the "Internet Protocol Version 4 (TCP/IPv4)" tab.
  4. Click on the "Advanced" button.

In the "DNS Servers" section click "add", and enter the following addresses:

  • Preferred DNS server: 8.8.8.8
  • Alternate DNS server: 8.8.4.4

Click on "OK" to save your changes.


Try logging into your iCloud and let me know if this worked!

Posted on Aug 30, 2023 11:22 AM

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Question marked as Top-ranking reply

Posted on Aug 31, 2023 4:02 PM

I ran into the same issue recently and found a different solution for PC's that use Killer Wifi Network cards on Windows 10/11 machines. Given that I run a wired network I disabled the Killer network via the system configuration (msconfig). Following a reboot, icloud was functional again. The solution was originally posted here. cannot connect to icloud from windows 11 … - Apple Community

6 replies
Question marked as Top-ranking reply

Aug 31, 2023 4:02 PM in response to misbah3151

I ran into the same issue recently and found a different solution for PC's that use Killer Wifi Network cards on Windows 10/11 machines. Given that I run a wired network I disabled the Killer network via the system configuration (msconfig). Following a reboot, icloud was functional again. The solution was originally posted here. cannot connect to icloud from windows 11 … - Apple Community

Sep 3, 2023 10:18 AM in response to misbah3151

That is VERY good advice - although for me - just deselecting / deactivating IPV6 on each computer solved the problem - I didn't have to change to Google DNS servers...

What is odd is that for the past year we have had no issues accessing icloud.com from any computer and any browser - just in the last couple of weeks we were not able to access it - perhaps a windows or driver update?

Thanks again! and just repeating what you suggested that worked for us below:

You can disable IPv6. IPv6 is a newer version of the internet protocol, but it can sometimes cause problems with iCloud. To disable IPv6, follow these steps:

    1. Open the Start menu and search for "Network Connections".
    2. Right-click on your network adapter and select "Properties".
    3. Click on the "Advanced" tab.
    4. Scroll down to the "IP Settings" section and uncheck the box next to "Internet Protocol Version 6 (TCP/IPv6)".
    5. Click on "OK" to save your changes.


Jan 24, 2024 6:07 AM in response to misbah3151

I have the same problem but with a macbook pro with Sonoma 14.2.1

I think it's a network related problem. If I switch network, personal hotspot for example, I can login into icloud.com and I can send iCloud email from Mail app.

I tried disabled ipv6 from my router and from mac using

sudo networksetup -setv6off "USB 10/100/1000 LAN"

but it's not working.

solved it! "iCloud encountered an error while trying to connect to the server" for windows 11 laptop.

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