Verification asking for other iPhone passcode

I'm unable to transfer purchased tickets to my Apple Wallet because it's asking for my iPhone passcode (which I know) then asked for the passcode for the other iPhone. I'm the ONLY iPhone user in my family, so don't know what other code to enter or what Apple thinks should be a secondary validation.


If I click "Don't know iPhone Passcode" it says I can approve this iPhone from one of my other devices signed in to iCloud, or I can reset my end-to-end encrypted data. I've already logged into my Apple account on my computer.


Not sure how to resolve this, but reseting my end to end encrypted data sounds very extreme and I'm not sure what will be affected (lost?) by doing that.


Can anyone help?

iPhone 12

Posted on Aug 30, 2023 12:05 PM

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1 reply

Aug 31, 2023 11:33 AM in response to janetnew

Hello janetnew,


We see you need help transferring tickets to your Apple Wallet and entering your passcode isn't working. First, where or how are you trying to transfer this ticket to your Apple Wallet? Is it from the vendor app, a website, or an email?


Did you use these steps to import the ticket to your Apple Wallet?


Add, use, and share boarding passes, tickets, and other passes in Apple Wallet


We look forward to hearing back from you.


Take care.

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Verification asking for other iPhone passcode

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