Restore iCloud won’t load
I’ve been trying to set up my new iPhone for hours and the iCloud restore won’t load even thought it finished on my old phone
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User profile for user:
Gena_D
User level:
Community Specialist
Hello rhylee300,
We have a great support article that might help with this. Please take a look at it here: If restore from iCloud backup failed - Apple Support. Follow this guidance:
"If you receive an error while restoring from an iCloud Backup
- Try to restore your backup on another network.
- If you have another backup available, try to restore using that backup. Learn how to locate backups.
- If you still need help, archive important data then contact Apple Support.
If the backup you want to restore from doesn't appear on the Choose a Backup screen
- Confirm that you have a backup available.
- Try to restore your backup on another network.
- If you still need help, archive important data then contact Apple Support.
If you get repeated prompts to enter your password
If you made purchases with more than one Apple ID, you might get repeated prompts to enter a password.
- Enter the password for each Apple ID requested.
- If you don't know the correct password, tap Skip this Step or Cancel.
- Repeat until there are no more prompts.
- Create a new backup.
If you're missing data after restoring from a backup
Learn what to do if you're missing information after you restore your iOS or iPadOS device with iCloud Backup.
Get help backing up to iCloud
If you need help backing up your iPhone, iPad, or iPod touch with iCloud Backup, learn what to do."
We hope this helps. Let us know if we can assist with anything else at all. Take care.