Mac Studio problem scrolling through video in preview and quicktime - choppy

I go through a lot of footage and use preview and quicktime to scroll through video. I got a new Mac Studio and now when I try and scroll through footage it is very chunky, lags, abd does not respond properly to my trackpad or mouse. The same trackpad I was using with my docked MBP which works fine. I take the footage over to my really old MBP or new Air (M2) and the scrolling works fine there as well. I find it very strange. Really need to fix this somehow. Any ideas? I tried restarting and checking the touchpad settings.

Posted on Aug 30, 2023 3:46 PM

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Sep 16, 2023 1:50 AM in response to cconti77

Start with this of M1 or M2 Mac...


On your Mac, choose Apple menu  > Shut Down.

Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.

Press and hold the power button on your Mac until “Loading startup options” appears.

Select a volume.

Press and hold the Shift key, then click Continue in Safe Mode.

The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


Restart normally.


If still a problem...


EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Thanks for Old Toad’s etrecheck instructions…

Slow iMac 2017 - Apple Community



Nov 6, 2023 1:37 PM in response to cconti77

If you are convinced the Processor on not over-committed, I suggest you run Black Magic Disk Speed Test on the drives that hold each part of the Videos, to see if the drives are adequate to run the video playbacks using the methods and resolutions you are trying to run. Display resolutions figure strongly in those tests, and if you have changed to a higher resolution display, the number of pixels that must be updated at least 60 times a second goes up as screen resolution squared.


That said, you know, don't you that the USB ports on the FRONT of Mac Studio with Max processor are limited to 10 G Bits/sec regardless of drive speeds, right?


Post screenshots of the disk test for assistance with interpretation.

Oct 25, 2023 8:22 AM in response to cconti77

Although it may appear to be a 'pointer not recognized adequately' problem, cursor-position updates are performed at very low priority in the background. Seeing hesitating and jerkiness is an indication there is too much CPU-hogging going on, and if you are seeing that in Safe Mode as well, then your report from Safe Mode will be adequate to draw some conclusions.


The first issue is a VPN you installed yourself. These are NOT benign, and are NOT appropriate unless you are in an iron curtain country and need a VPN to get to the outside world. If you are in a witness protection program, you should use Tor Browser, not a VPN. Otherwise, VPNs you install yourself punish performance, Actually REDUCE your security and cause misery in many different ways. Remove that VPN at your earliest convenience and NEVER re-install it.


Non-native File syncers (you have backBlaze installed) are as bad as third-party Virus scanners, in that the default way they run is to scan your files, and fast as they can, non stop, looking for changed files. Mac-native File syncers use the Mac File System Event store to learn instantly what folders have changed. If you MUST use BackBlaze, you should run it only on demand, and quit it when synced. If you are using BackBlaze as a backup mechanism, that is a much larger problem, and we need to have a MUCH longer talk.


You pay a performance penalty for using tools like Trello and Docker. if you can quit those when not in use, performance would be far better.


Chrome. Is the biggest resource-hog that is not blatant malware. You should try to transition to a different Browser such as FireFox or Safari to gain substantial performance improvement. in the meantime, Quit Chrome when you really want to do something on your Mac -- yes, it really is that bad.


I do not know about Adobe content synchronizer, but my suspicion is that it is another one of those reads-your-files-non-stop ported to Mac syncers, and should be turned OFF almost all of the time, and only activated for a brief few minutes to sync, then quit.


Again, if you consider this BACKUP, we need to talk about that.


Evernote may be a great note-taker, but if it synced your files as well, your should limit when it scans your files for sync.

Oct 24, 2023 10:15 PM in response to BDAqua

Tried in safe mode. No luck still same issue when scrubbing through video on both preview or quicktime. I also tried forgeting the trackpad and mouse and reconnecting. It's as if the scrubbing/srolling effect is not reconizing my fingers properly on the trackpad but its also not working on the mouse, It jumps instead of following .. so it will just chunk through video instead of scrolling nicely along with my fingers like it does on all my other mac devices. Please help its making this Mac Studio very unusable for one of my main tasks.


EtreCheck report is below.


Oct 25, 2023 2:25 PM in response to Grant Bennet-Alder

Thanks for the feedback. However I have all these same programs installed on my much older and slower Mac Book Pro 2018 and MacBook Air and no issue. I can quit all these services from running and still have the issue on the brand new 2023 Mac Studio. I tested in safe mode with hardly anything running so I don't think its a performance or bottleneck issue. Especially since on my MBP and Air I could have Adobe Premiere running, the VPN, Illustrator, tons of chrome windows and multiple local servers via Docker running and not have this video scrubbing/scrolling issue. It really seems to be related to some kind of configuration on the Mac Studio or possible some difference in how the mac studio is playing the video.


Separate note I do need the VPN for testing stuff from various locations and these are cheap and easy. If there is a better way would be happy to hear it.


Here is some video showing the issue in questions.


Video 1: Scrolling working properly on MacBook Air using both external trackpad (same as I use in video 2 with the mac studio with identical settings in the preferences) and also with the Macbook build in trackpad.


Video 2: Mac Studio with the issue using same external trackpad as above.


In video 1 the video playback follows along precisely with the finger movements both scrolling quickly through the footage and slowing down and going frame by frame as you can see with the surfer. Video 2 shows the issue where it will just jump from sections of the video skipping over large chunks instead of scrolling/scrubbing smoothly through the video like it does on both my MackBook Pro and MacBook air.


Video1: https://drive.google.com/file/d/1OM5rHmUfzH5iXmCKXVce1vNvjgT-viM-/view?usp=drive_link

Video 2: https://drive.google.com/file/d/1KFuxW2MXsn_No57GWoAxHdnJl6x4G-04/view?usp=drive_link




Nov 6, 2023 1:42 PM in response to Grant Bennet-Alder

Thanks unfortunately I have tried the same disk on holding the videos on my mb air and mbp with no issue. I didn’t know that about the front port - great info. I did try copying a few of the video files to the mac studio hard drive as well and same issue. So I can rule out the disk and speeds.


the display screens are an interesting thought but it works fine if I plug my mbp into those displays and scrub video using the same display and cables.

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Mac Studio problem scrolling through video in preview and quicktime - choppy

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