Trackpad was not working. Tried to fix, gave up and decided to factory reset mackbook air. Now it is not restarting. There is a file folder with question mark. How do I reinstall OS

LesaMorgan Said:

"Trackpad was not working. Tried to fix, gave up and decided to factory reset mackbook air. Now it is not restarting.: There is a file folder with question mark. How do I reinstall OS"

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Troubleshooting a Mac with a Question Mark:

Two Thoughts:

A. Go here: How to Repair a Mac Disk with Disk Utility - Apple Support

B. Mount the Drive:

Boot into Recovery Mode (Hold Down: [Command + R] upon boot). Then, using Disk Utility, see if the Hard Drive is seen. If it is, then see if you need to click the “Mount’ button for it. Try rebooting once more. If of no success, then click unmount button, and then the mount button. Try rebooting once more.

Read If your Mac starts up to a question mark - Apple Support. Step 4.

"Thank you for your quick reply did everything you said, I am here now and have no idea what to do next"

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Thank you fro the photo.

You are welcome.

A. Provide a New Photo, Please:

My apologies, but the screenshot is a little blurry. So, please reply back with a. clearing photo.

B. Erase All Internal Partitions:

Reset All Shown that is of the Internal Drive, including the part names "Data". Be careful not to erase partitions, such as thought from a connected dour, such as an internal hard drive.

"I am sorry I still don’t have any idea what you are suggesting"

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Thank you for the screenshot.

Mount All Volumes to Erase Them:

For all of the volumes show on the far-left column, click "Mount" on the top of each, one-at-atime. See if it proceed from there. then, the "Erase" tap, easing each volume. Then, process with the install.

What to Click:

Volume List:

The Erase Tab: