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I installed the recommended Ventura update on a MacBook Pro 13-inch, M1, 2020.
Went to use Quark and some fonts I'd purchased and uploaded had been deleted. They're still in Font Book and in Fonts. Can't map them.
MacBook Pro 13″
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
Solution from QuarkXpress:
This worked.
1. Quit QuarkXPress (if opened).
2. Click on the Applications folder
3 Navigate to QuarkXPress 2023. Hold the Ctrl key and click on it, from the context menu that opens select the "Show Package Content" option.
4. Go to Contents >> Sharedsupport>> Tools
5. Click on QuarkCacheCleaner.
6. Select the checkbox to delete preferences as well.
Now open QXP and then check if the issue persists or not.
Thanks for your answer. I cleaned out the Quark cache.
13.5.1 (22G90) Ventura—Installed it; fonts were wiped
