It won't let me remove my care because of an active but canceled subscription on a app

It will not let me download any app because it says it wants to verify billing info, but when I try it says my card is already on here, so when I try to remove it, it doesn't let me because it says there is an active ( canceled subscription ) on the card still and won't let me remove it so I'm stuck

iPhone 8

Posted on Aug 31, 2023 11:28 AM

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Posted on Aug 31, 2023 11:35 AM

To find out how to remove a payment method, and what to do if you can't remove your last payment method or use no payment method with your Apple ID, read this article --> Remove a payment method from your Apple ID - Apple Support

Ongoing subscriptions and Family Sharing organizers must always have a payment method present. To edit the cards used for those you may need to first add the new card and make it the primary payment method before removing the old card (see: If you need to change or update your Apple ID payment method - Apple Support ).


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Question marked as Top-ranking reply

Aug 31, 2023 11:35 AM in response to Shotfire101

To find out how to remove a payment method, and what to do if you can't remove your last payment method or use no payment method with your Apple ID, read this article --> Remove a payment method from your Apple ID - Apple Support

Ongoing subscriptions and Family Sharing organizers must always have a payment method present. To edit the cards used for those you may need to first add the new card and make it the primary payment method before removing the old card (see: If you need to change or update your Apple ID payment method - Apple Support ).


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It won't let me remove my care because of an active but canceled subscription on a app

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