The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My AirPods Pro connect to my phone, but they stopped playing sound. I tried the music app and the audible app, no luck. I reset them twice as per the instructions on the apple support site - I even removed them from my apple ID, though these AirPods have only ever worked on my current phone. The resets seemed to work - but still no sound.
The AirPods and case are fully charged.
Is there a harder reset I can do?
AirPods Pro
I found the problem. Somehow the volume was turned all the way down on the AirPods. So whenever they connected they played at zero volume.
AirPods Pro connect on bluetooth, but no sound
