Im still unable to download apps even with family sharing. I’m the main account keeper but when others try to download app they get message saying app can’t be downloaded

Hey lorena1974,

We're grateful that you posted here so we can help you figure this out.

To start, we want to recommend that you update your device to the latest version of iOS available for your device. After you've done that, go ahead and turn off purchase sharing and then turn it back on. Test the issue again and hopefully you'll be back up and running. We will share the steps for these processes below to make it easy.

• To update your iPhone: Update your iPhone or iPad - Apple Support
• To toggle purchase sharing: How to share purchases with your family - Apple Support

Thank you for being a part of the community here. We hope this information helps!

Best wishes.

My husband's iphone 8 is getting the same error message, and is unable to download any apps. He was previously able to, and our daughter has no problem downloading my Family-shared apps on her iphone 11. I also doubled-checked that all Family-sharing settings are correct according to the Apple Help Article. It is not an update issue because of how Family Sharing of apps to my daughter's phone works properly, and both her phone and my husband's phone are up to date.