FaceTime and iMessage not responding

Hey ilandgurl10,

If you haven't already, restart the iPad. Restarting has been known to resolve some software related issues. To restart, follow the steps below or in this article: Restart your iPad.

How to restart an iPad without a Home button

1. Press and hold either volume button and the top button until the power off slider appears.

2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.

3. To turn your device back on, press and hold the top button until you see the Apple logo.

How to restart an iPad with a Home button

1. Press and hold the top button until the power off slider appears.

2. Drag the slider, then wait for 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.

3. To turn your device back on, press and hold the top button until you see the Apple logo.

If issue continues, make sure the iPad is up-to-date. Updates may include new features, security updates, and bug fixes so it's best to keep it updated. Prior to updating, we recommend created a backup to ensure your data is safe. To create a backup, check for software update, and also install the update if available, follow the steps below. The steps are also available in this article: Update your iPhone or iPad.

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. If you see more than one software update option available, choose the one that you want to install.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.

If the steps above do not help, go through the steps here: If you can't turn on or sign in to iMessage or FaceTime. The article addresses the issue with not being able to sign in to iMessage or FaceTime.

Hope this helps. Take care.

Hi ilandgurl10,

The precise nature of the problem you're facing is unclear. You've indicated both that you cannot input your password, and also that it does not respond when you input your password.

If you are able to type your password, can you then press the return key on your keyboard to submit that? If not, is there a "Sign In" option on the screen you can tap?

If you are experiencing some other issue such as an error message, a pending status or the like such as described in the support article If you can’t turn on or sign in to iMessage or FaceTime that information may be helpful for future replies. If you cannot access the fields for entry of the password, check that you do not have restrictions enabled in Screen Time preventing these services.

Regards.

Hey there ilandgurl10,

As you mentioned there's an error message showing when attempting to sign into iMessage and FaceTime, the article shared earlier has the next steps to take for resolving this: If you can’t turn on or sign in to iMessage or FaceTime

If the issue remains after trying all of the steps listed in the article, then the next one would be to let Apple Support know what's been tried as they'll be in the best position to assist further: Get Support

Cheers!