Can you fix the situation for me please

raigin114 Said:

"Can you fix the situation for me please: so my Ipad like everytime I try to buy something off my iPad it won’t work."

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What are you trying to buy?

If this is an iTunes purchase, then your Apple Account, is locked, and you need to get it unlocked to proceed. So, read the following, if it is Apple items that you cannot purchase.

Troubleshooting a Locked Account:

Locked Out:

For note: You are you locked out of your Apple Account. There is no iCloud account.

So, Contact Apple Support:

Visit this Link: If your Apple ID is Locked or Disabled - Apple Support

Why Accounts Become Locked:

When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.

Possible Reasons Could Include: 

• Too many unsuccessful login attempts
• VPN (Virtual Private Network) usage
• Consistent transactions
• Session Times Out
• Disobeying Terms & Conditions

raigin114 Said:

"Can you fix the situation for me please: so my Ipad like everytime I try to buy something off my iPad it won’t work."

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Troubleshooting Methods of Payment:

A. At Least Method of Payment:

You need at least one method of payment assisted to your account. So, normally if you are looking to swap it out, add the new one first, and then remove the old one. But, being the other way around, contact Apple Support.

B. Contacting Apple Suppport:

Request to speak to the iTunes Store Staff. Show them what happened. They will see this, informing you about where this all, confirm where this all stands in your Apple Account, and run you through the fix. If need be, ask about performing a screensharing session with the Apple Rep.

• Contact Us - Choose Locations
• Proceed from there as Necessary
• Note: Calls seem to be taking much longer than normal to get an Apple Rep to answer the call. And that makes sense, because many are at home at the moment (due to the Coronavirus Pandemic), hence they have more free time on their hands for a chance to callApple Support.