User profile for user: Bomberboy467
Bomberboy467 Author
User level: Level 1
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Spotify Problems

I have a Mac its 2013/4 and its up to date as far as it can be 10.15.7. Recently Spotify stopped working properly I checked out with SpotifyHelp online and it was not successful. Starting from Fresh with a new Install its starts OK but then slows down to a crawl, and worse, and after about 5 minutes is unusable. It can’t even find its own Playlists, play songs pause songs skip songs only after about 5 minutes wait and it gets worse


I’ve gone through all the clear cache tests I’ve obvioulsy reinstalled Spotify so therefore have the latest version. I can’t see anywhere else where this problem has occured


The Mac seems to work fine and I have just upgraded the broadband... though the problem existed before that


any ideas?



Posted on Sep 4, 2023 4:50 AM

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User profile for user: HWTech
HWTech
Community+ 2026
User level: Level 9
75,120 points

Posted on Sep 5, 2023 1:25 PM

I wonder whether the hard drive may be failing. You can try running the Apple Diagnostics to see if it detects any hardware issues. Unfortunately the diagnostics don't detect most drive failures. If no errors are reported, then you can check the health of the internal drive(s) by running DriveDx (free trial available). Post the complete DriveDx text report here using the "Additional Text" icon which looks like a piece of paper. If you have a Fusion Drive setup, then post the DriveDx report for both the Hard Drive and the SSD.


Edit: You may also want to run EtreCheck and post the report here so we can examine it for clues as well.

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User profile for user: HWTech
HWTech
Community+ 2026
User level: Level 9
75,120 points

Sep 5, 2023 1:25 PM in response to Bomberboy467

I wonder whether the hard drive may be failing. You can try running the Apple Diagnostics to see if it detects any hardware issues. Unfortunately the diagnostics don't detect most drive failures. If no errors are reported, then you can check the health of the internal drive(s) by running DriveDx (free trial available). Post the complete DriveDx text report here using the "Additional Text" icon which looks like a piece of paper. If you have a Fusion Drive setup, then post the DriveDx report for both the Hard Drive and the SSD.


Edit: You may also want to run EtreCheck and post the report here so we can examine it for clues as well.

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Spotify Problems

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