Apple Music is not working on my Mac after updating to Sequoia

updated my macbook air `M2 to OS Sequoia and Apple music not working, i mean app loads up, but i click on tracks and they are not playing, and second later rainbow ball pops up and it freezes


activity monitor shows - not responding. only Force quit helps


any ideas?



[Re-Titled by Moderator]

Posted on Dec 11, 2024 3:50 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 11, 2024 4:01 AM

Did you try to restart? This can resolve many performance issues after an update.


Also, ensure that you have the latest macOS updates, as Apple often releases fixes for bugs that occur after major system updates.


You can also clear Apple Music Cache:

  1. Open Finder and press Command + Shift + G to open the "Go to Folder" window.
  2. Type ~/Library/Caches/com.apple.Music and click Go.
  3. Delete the files in this folder. This will clear the cache for the Apple Music app.


In addition, you can boot in Safe Mode or create a new user account and then try to use the Music app.


Similar questions

2 replies
Question marked as Top-ranking reply

Dec 11, 2024 4:01 AM in response to manchini_lt

Did you try to restart? This can resolve many performance issues after an update.


Also, ensure that you have the latest macOS updates, as Apple often releases fixes for bugs that occur after major system updates.


You can also clear Apple Music Cache:

  1. Open Finder and press Command + Shift + G to open the "Go to Folder" window.
  2. Type ~/Library/Caches/com.apple.Music and click Go.
  3. Delete the files in this folder. This will clear the cache for the Apple Music app.


In addition, you can boot in Safe Mode or create a new user account and then try to use the Music app.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Music is not working on my Mac after updating to Sequoia

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.