iPhone stolen, re-covered, how to reset?

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iPhone stolen, re-covered, how to reset?

My iPhone was stolen while travelling but in a crazy twist of events was recovered by the police and returned to me.

When I try to get back into the phone, it seems the password has been changed even though I had put it in lost mode and the lost mode message is still appearing on screen. Is it possible the thief could have changed the password even though it was in lost mode?

I had already erased the data from the phone & put it in lost mode so I'm not worried about trying to reset the data - I just want to try and get back into the phone and then restore from my backup.

Is there a way to reset the phone even though my previous password doesn't seem to be working?

Posted on Sep 4, 2023 4:45 AM

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Answer 1

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SravanKrA

Community+ 2024

Level 10

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Sep 7, 2023 6:27 AM in response to madrugadda

Apple ID and Activation Lock

iCloud uses Apple ID credentials.

If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support

If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Learn how to remove a device from a previous owner's account.

If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

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Answer 2

Sep 7, 2023 6:30 AM in response to madrugadda

If you have the proof of purchase and the police report documenting the return process done by them take it to the nearest Apply Authorised Service center. I am sure they would help you.

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iPhone stolen, re-covered, how to reset?

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