need to reset passcode for my iphone

the top part of my phone is not working. Can not power off phone and can not use the numbers 1,2, or 3 so i can not unlock my phone. how can i reset my password

Posted on Sep 4, 2023 10:36 AM

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Question marked as Best reply

Posted on Sep 4, 2023 10:52 AM

The instructions below will erase your phone and allow you to create a new passcode, but you will lose all content on the phone. There is no way to just reset the passcode if you can’t enter the current passcode.


If you take the phone to Apple they can replace the screen, possibly without erasing the phone.


To erase the phone and reset the passcode:


If your device has iOS 15.2 or later installed, you can reset it without a computer; check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise you will need a computer:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️



After restoring the phone using one of the methods above you can restore your most recent backup.

2 replies
Question marked as Best reply

Sep 4, 2023 10:52 AM in response to stacymcentarffer

The instructions below will erase your phone and allow you to create a new passcode, but you will lose all content on the phone. There is no way to just reset the passcode if you can’t enter the current passcode.


If you take the phone to Apple they can replace the screen, possibly without erasing the phone.


To erase the phone and reset the passcode:


If your device has iOS 15.2 or later installed, you can reset it without a computer; check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise you will need a computer:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️



After restoring the phone using one of the methods above you can restore your most recent backup.

need to reset passcode for my iphone

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