Can't install the Shortcuts app on my iPhone

Trying to install the Shortcuts app, not a shortcut from the internet, a weird issue occurs where the store loads for an instant and goes right back to the download icon.

This issue first started after updating iOS, the Shortcuts app itself would crash on launch


I have tried waiting but the issue is still present.

It's an iPhone 12 Pro Max running iOS 16.6

iPhone 12 Pro Max

Posted on Sep 5, 2023 9:22 AM

Reply
3 replies

Sep 6, 2023 8:31 AM in response to sebastiano245

Hello sebastiano245,


We have a great support article that might help with this. Please take a look at it here: If you can’t download or update apps on your iPhone or iPad - Apple Support. Follow this guidance:


"Manually update the app

Learn how to manually update an app

 

Add a payment method

You might need to have a valid payment method on file, even if the app that you want to download is free.

Add a payment method

 

Resolve a problem with your payment method

If your payment method is expired, declined, or failed, or a message says 'billing problem with previous purchase'

 

Prioritize the download

From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.

 

Restart your device

Restart your iPhone or iPad, then check to see if you can download or update apps.

 


We hope this helps. Let us know if we can assist with anything else at all. Take care.

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Can't install the Shortcuts app on my iPhone

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