Ipad Air (5 gen) randomly reboot

Hello,

I have an issue, my iPad reboots randomly (it's a new device).

  1. It was with a once-blue blink - next step - rebooting iPad (when I watched YouTube videos)
  2. It's frozen, showing a black screen and back to normal view - but it shows a low battery indicator (after reboot battery shows correctly).


I have some logs with panic-full - I have attached these files.

I want to understand - is it a warranty case - and I must change my device? Or it will be fixed by soft.

Thanks!


Logs

  1. https://d.pr/f/FxsGXm
  2. https://d.pr/f/EYRnHp
  3. https://d.pr/f/SHz7Ny


// some logs 
"panicString" : "panic(cpu 0 caller 0xfffffe0020bc9cac): SMC PANIC - ASSERTION FAILED: target\/ipad13b\/target.cpp:342: 0, SMC BSC failure, spreadsheet ver(*10) 40\nS.sensor array 0 - 7 is 0x2000, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0 0x0\nF.sensor array 0 - 1 is 0x0 0x0\n\n - Misc(2) OUTBOX2 not ready\nASSERTION FAILED: target\/ipad13b\/target.cpp:342: 0, SMC BSC failure, spreadsheet ver(*10) 40\nS.sensor array 0 - 7 is 0x2000, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0 0x0\nF.sensor array 0 - 1 is 0x0 0x0\n\n\nRTKit: RTKit-2062.142.1.release - Client: AppleSMCFirmware-3424.140.21.0.4.ipad13b.REL\n!UUID: d1a2ffb6-120e-3f42-9252-a94b85f30ea0\nTime: 0x000001c181f87756\n\nFaulting task   2 Call Stack: 0x000000000003e06c 0x000000000003da2c 0x000000000003d83c 0x000000000003ff7c 0x0000000000003d94 0x0000000000017e80 0x0000000000019bec 0x000000000002c020 000000000000000000\n\nChinook ASC Async error info: \nl2c_err_sts 0x5000fbfc00000000, l2c_err_adr 000000000000000000, l2c_err_inf 000000000000000000\nlsu_err_sts 000000000000000000, fed_err_sts

"panicString" : "panic(cpu 2 caller 0xfffffe0028f8dcac): SMC PANIC - ASSERTION FAILED: target\/ipad13b\/target.cpp:342: 0, SMC BSC failure, spreadsheet ver(*10) 40\nS.sensor array 0 - 7 is 0x2000, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0 0x0\nF.sensor array 0 - 1 is 0x0 0x0\n\n - Misc(2) OUTBOX2 not ready\nASSERTION FAILED: target\/ipad13b\/target.cpp:342: 0, SMC BSC failure, spreadsheet ver(*10) 40\nS.sensor array 0 - 7 is 0x2000, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0 0x0\nF.sensor array 0 - 1 is 0x0 0x0\n\n\nRTKit: RTKit-2062.142.1.release - Client: AppleSMCFirmware-3424.140.21.0.4.ipad13b.REL\n!UUID: d1a2ffb6-120e-3f42-9252-a94b85f30ea0\nTime: 0x000008543e1346f4\n\nFaulting task   2 Call Stack: 0x000000000003e06c 0x000000000003da2c 0x000000000003d83c 0x000000000003ff7c 0x0000000000003d94 0x0000000000017e80 0x0000000000019bec 0x000000000002c020 000000000000000000\n\nChinook ASC Async error info: \nl2c_err_sts 0x5000fbfc00000000, l2c_err_adr 000000000000000000, l2c_err_inf 000000000000000000\nlsu_err_sts 000000000000000000, fed_err_sts 000000000000000000, mmu_err_sts 000000000000000000\ndpc_err_sts 000000000000000000\n\nMailbox

"panicString" : "panic(cpu 1 caller 0xfffffe002b9bdcac): SMC PANIC - ASSERTION FAILED: target\/ipad13b\/target.cpp:342: 0, SMC BSC failure, spreadsheet ver(*10) 40\nS.sensor array 0 - 7 is 0x2000, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0 0x0\nF.sensor array 0 - 1 is 0x0 0x0\n\n - Misc(2) OUTBOX2 not ready\nASSERTION FAILED: target\/ipad13b\/target.cpp:342: 0, SMC BSC failure, spreadsheet ver(*10) 40\nS.sensor array 0 - 7 is 0x2000, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0 0x0\nF.sensor array 0 - 1 is 0x0 0x0\n\n\nRTKit: RTKit-2062.142.1.release - Client: AppleSMCFirmware-3424.140.21.0.4.ipad13b.REL\n!UUID: d1a2ffb6-120e-3f42-9252-a94b85f30ea0\nTime: 0x0000000710b4836b\n\nFaulting task   2 Call Stack: 0x000000000003e06c 0x000000000003da2c 0x000000000003d83c 0x000000000003ff7c 0x0000000000003d94 0x0000000000017e80 0x0000000000019bec 0x000000000002c020 000000000000000000\n\nChinook ASC Async error info: \nl2c_err_sts 0x5000fbfc00000000, l2c_err_adr 000000000000000000, l2c_err_inf 000000000000000000\nlsu_err_sts 000000000000000000, fed_err_sts 000000000000000000, mmu_err_sts 000000000000000000\ndpc_err_sts 000000000000000000\n




ps.

I did a hard reboot, and fully restored the iPad (I have the latest version software)




iPad Air (5th generation)

Posted on Sep 5, 2023 11:06 AM

Reply

Similar questions

2 replies

Sep 6, 2023 9:42 AM in response to csscoder

Hello csscoder,



Thanks for choosing the Apple Support Communities. We see your iPad is freezing and restarting. We suggest following these steps first: If your iPad won't turn on or is frozen - Apple Support


Since you have already restored the iPad, if issues persist, it may be a good idea to contact Apple Support to run diagnostics to gain a better understanding of what may need to be done to resolve the issue. To get started on that, please follow the link below.


Get Support


We hope this helps.


Cheers!


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Ipad Air (5 gen) randomly reboot

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