Why Apple is charging me for Gift card that supposed to be free?

I purchased iPad after seeing apple promotion online. Apple promotion says "Save on iPad or Mac with education pricing. Plus get a gift card for up to $200."


So I got excited and thought it is a great deal beucase I am getting two things:

  1. Price reduction on original listed price
  2. A free gift card worth up to $200


So I place the order.

iPad original listed price is $929 without any discount.

I added apple care which costs $79

So the total price comes to $1008.00 before tax.

After tax ($111.54) the total cost is $1119.54 without any price reduction or gift card.


Then applied the Promotional savings/discount of $150. Which reduces the total price to $969.54. My card was charged for this amount. Up to this point all good. I got the price reduction of $150 for the ipad.


Now comes to gift card which is supposed to be up to $200. I recived an email for $150 gift card. All good. I am happy that I got free gift card of $150 and as well price reduction of $150 from orginal price.!!!


The problem is my credit card was charged twice

  1. For ipad $969.54 which includes $150 discount
  2. Then I was charged for additional $150


So the total I paid for this ipad is $969.54 + $150 = $1119.54 which is the same price as listed price without any price dicount or gift card!!! In other words, they gave you $150 and took $150 from you. So the net gain for you is ZERO!!!


Again just simple calculation:

Price of iPad + Apple care without discount is $1119.54


So the final calculation comes to $1119.54 - $150 + $150 = $1119.54 !!!! Where is the discount??????


I called apple support, no one able to explain and keep passing the ticket to one team to the other. In the process two Agents hang up the call two times as they were unable to explain this and they keep syaing they did not charge extra !!


Is is this caled quality support from Apple?

What am I missing?


[Re-Titled by Moderator]

Posted on Sep 5, 2023 2:27 PM

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30 replies

Nov 24, 2023 9:49 AM in response to SKB_CTG

Yes, this is a shady promotion practice. Unless you read the fine print very very carefully you don't realize that if you apply for and use the Apple card for purchase, there is no discount or gift card.


Also, although Apple says it's a soft credit inquiry that will not affect your credit score, BEWARE. It is actually a hard credit inquiry that DEFINITELY will affect your credit score.

Jan 2, 2024 12:52 PM in response to Dnice4714

This happened with me as well. My understanding is the word 'GIFT CARD' is a pure 'SCAM' advertisement by 'APPLE'. No matter what you put in fine prints, from a brand like 'APPLE' we expect them to be fair to customer and not trick them. A simple analogy will help this understand - Say you bought a gift card of any XYZ brand to give it to your a friend/family on some occasion. Will you put them on a payment plan from next month for this gift card? A 'GIFT CARD' is supposed to be a 'GIFT' and 'gifts are not asked to payback. I believe no other brands indulge in practice like this. I along with my family and friends trusted apple to do the right thing for customers and not trick them. None of us are happy. We are contemplating doing away with all 'APPLE' products gradually.

Jan 2, 2024 7:54 PM in response to SKB_CTG

SKB_CTG wrote:

I haven't heard of a "Gift" that is not free!!!


This promotional gift card is free – in the sense that the net cost for the card is $0 – but it is not a gift. It's a way of giving you store credit.


You only get it as part of a package deal. If you don't buy a qualifying device, you don't get the card. If you buy one, but then return it, they're not going to let you get ALL of your money back, keep the card, and then go on a shopping spree at their expense. They're not going to let you rip them off that way. No company that offers gift cards as part of promotional deals can afford to allow that.


As for gift cards in Target, Walmart, Best Buy, etc., whether they are Apple gift cards or not, those cards are not gifts. You have to buy them. They become gifts if you give them, at your own expense, to someone else. The store is not in business to pay for your gifts.


I guess the term "Gift" means something else for Apple. If I have to pay for the gift card, then why this is called a promotion?


You aren't paying anything for the gift card in the bottom-line analysis. The line item breakdown says that you're buying the gift card, but getting a credit for the price of the gift card against the price of the device (Mac or iPad) that you're buying. This discount is in addition to whatever sale price you are / aren't getting on the Mac or iPad.


So you buy the Mac or iPad, and now you also have, essentially, $150 or $200 of credit for buying more stuff from Apple. Credit that didn't cost you anything above and beyond what you would have spent on the device.

Sep 5, 2023 6:03 PM in response to LotusPilot

1st of all you are in US and I am in Canada. The discounts or promotions are different.


Regarding Education discount: I bought this iPad for my kid who is going to University. So yes, it is qualified for education discount. During the purchase, no where apple asked for evidence. So even I had the evidence, I could not provide them.

Also if this is really about the evidence, why 4 differnet apple advisors could not ask me for that? I have spent in total over 4 hours with various advisors. if they explained me that I need to provide the evidence, I could have easily provided the evidence and problem solved!!!. But it seems they are adament that they did everything right but could not explain me how. The math just do not add up.


Regarding gift card, I have have no problem at all with the amont being $150 becuase apple did say it can be up to $200. It can be even $100 or less. So no question there.

I know I have the gift card but it was paid by me!!! The reason I say that it's a scam becuase in the promotaion it says a gift card will be provided. But no where it says, I have to pay for the gift card. when you say you are going to provide the gift card and then you charge me for the card and hand over the gift card to me!!!! What do you call it? If I need gift card for myslef, I can always pay for it and get it? Why is it a promotion from Apple?

I know I have the gift card but it was paid by me!! The reason I say it scam becuase in the promotaion it says a gift card will be provided. I have have no problem at all with the amont being $150 becuase apple did say it can be up to $200. So no question there. But when you say you are going to provide the gift card and then you charge me and hand over the gift card???!! What do you call it? If I need gift card for myslef, I can always pay for it and get it? Why is it a promotion?


Jan 2, 2024 6:38 PM in response to babowa

I haven't heard of a "Gift" that is not free!!! I guess the term "Gift" means something else for Apple. If I have to pay for the gift card, then why this is called a promotion? I can buy a gift card anytime I want. Also I can decide to spend that amount in other stores instead of Apple store but Apple tricked you to buy Apple gift card instead. Forced sale!!


Also when I tried to call Apple support several times, it seems the support agents are confused as well. They keep passing the call to one- another and eventually one girl picked up the phone and went on mute and finally dropped the call. I eventually gave up. Excellent Apple support!!!!

Jan 3, 2024 11:58 PM in response to babowa

How do you think the normal average minimally competent person would interpret this??


"save on iPad or Mac with education pricing. Plus get a gift card for up to $200."


I can tell you that the 14 people I asked, assumed the gift card of a value of $200 was thrown in as incentive to purchase a macbook, that is, their interpretation was that the card was free and you don't have to pay for it.

Jan 4, 2024 4:47 AM in response to SK1108

@SK1108: I think you are missing the point all together. You are right that the term Gift Card does not necessarily mean it is free. If you are buying a gift card to gift someone or yourself it is not free. But if you are giving it to someone it is free. So you are mixing the terms buying & giving. When a company advertise a promotion, usually they are giving something for free or reduced price. Please read the promotion statement carefully.


"Save on iPad or Mac with education pricing. Plus get a gift card for up to $200."


It is misleading. Note that they have mentioned specific value of the gift card. I have no problem paying for the gift card as Apple gave me the gift card that I paid for. My problem is the deception and forcing me to buy the gift card while buying the promotuional iPad. This $150 (gift card), I did not have to spent in order to buy the iPad. Apple gave the illusion of giving away a gift card (promotion). At the end Apple forced me to buy the Gift Card while buying the iPad.


I understand there might be fine print but usually company uses fine prints when they know it can mislead people. So they cover their back by hiding the truth in the fine print. This is a well known business tactics.


You also wrote:


  (Price_of_Computer - Value_of_Gift_Card) for the Computer line item

+ (                   Value_of_Gift_Card) for the Gift_Card line item

==============================================================

= (Price_of_Computer) bottom line


Again, as per your calculation, Gift card has nothing to do with buying the iPad (-/+). So why force people to buy the "gift Crad"?? I could have save the $150 or use it for something else.

Jan 4, 2024 5:07 AM in response to Servant of Cats

@Servant of Cats:


If you are giving a gift card, it is free but when you are buying a gift card it is not free.


I have no problem paying for the gift card becuase Apple gave me the gift card. My problem is, why Apple forced me to buy the gift card (worth $150) while it has nothing to do with the promotional device purchase?? I did not have to spent this extra $150. But becuase Apple attached this Gift card with the purchase of the device, I had no choice but to buy the gift card.

Sep 6, 2023 1:54 AM in response to SKB_CTG

Firstly, I'm not in the US. Please appreciate that while this is an English-speaking Support Community, this is an international forum. The world is considerably larger than just North America and Canada.


Second, this is a user-to-user technical community. Contributors here are all end-users, just like you. Other than the site Moderators, Apple neither monitors nor participates within this Community.


As commented by babowa, we neither represent nor speak on behalf of Apple. Experienced Contributors here offer assistance with technical issues - and attempt to unravel and provide logical explanation for some less technical mysteries - such as yours.


Returning to your issue... the terms of Apple's back to school offer, where you receive a Gift Card, are very clear:


"Qualified Purchasers receive an Apple Gift Card when they purchase an eligible Mac or iPad at a Qualifying Location. Only one Apple Gift Card per eligible Mac or iPad per Qualified Purchaser. Offer subject to availability. While supplies last. Qualified Purchasers shall receive a discount equal to the value of the Apple Gift Card off the price of the eligible Mac or iPad, but will be charged for all items in their cart, including the Apple Gift Card. This offer cannot be combined with the Apple Employee Purchase Plan or business loyalty pricing. Availability of in-store promotion offerings may be limited by Apple Store location closures as a result of COVID-19. Additional restrictions apply"


The full terms of the are outlined here (noting that this link is for Apple's Canadian website):

Offers - Apple (CA)


Presumably you followed the direct link to Apple's Canadian back to school offers, from which the offer terms are linked:

https://www.apple.com/ca_edu_93120/shop/back-to-school


The prices that you see listed here are already net of the educational discount for qualifying purchasers - and are not the full retail price that would otherwise be paid. As such, these are the actual prices - to which AppleCare+ (if selected) and purchase tax will be added.


Where misunderstandings have seemingly occurred are:


a) your possible expectation that the Educational (i.e., already discounted) prices that you see would receive further discount, and


b) further misunderstanding of how Apple's offer concerning the Gift Card actually works - as detailed within the offer conditions.


Remember, the pricing that you see is already net of the Educational discount - and that the Gift Card effectively returns to you its face value. The Gift Card does not expire and can be redeemed against a future purchase of goods or services from Apple; this can be spent by you, or whoever that choose the give the card.


I sincerely hope this additional explanation provides some clarity as to how Apple's pricing and associated offer are structured. Apple's offer is clearly defined. While the discount that you have received is perhaps not of the scale that you had initially anticipated, you have still benefited from a substantial discount.


If you remain dissatisfied, Apple do offer the opportunity to unconditionally return an undamaged purchase for exchange or refund within 14-days of purchase. As long as you return both the goods and the unredeemed Gift Card, you should receive a refund of the full price that you have paid.





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Why Apple is charging me for Gift card that supposed to be free?

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